Refund Policy

Overview:

At Quarter Proof Spirits, your satisfaction is our top priority. We offer refunds under the following conditions to ensure that your experience with us is fair and enjoyable.

Refund Eligibility:

• 30-Day Return Window: You may return your purchase within 30 days of receipt for a refund. The item must be in its original condition and packaging to qualify for a refund.
• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.
• Incorrect Orders: If you receive an incorrect item due to our error, please contact us for a correct replacement or a full refund.

Non-Refundable Items:

• Products marked as final sale or non-returnable.
• Gift cards.

Refund Process:

1. Contact Us: To initiate a refund, please contact us at hello@quarterproof.com with your order number, details about the product, and the reason for the return. We may require proof of purchase or additional information to process your refund.
2. Return the Product: Once your refund request is accepted, we will provide you with shipping instructions. You must return the item in its original condition and packaging.
3. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets our return conditions.
4. Processing Refund: If your return is approved, a refund will be processed to your original method of payment within a certain number of days. We will notify you of the approval or rejection of your refund.

Refund Timing:

• Once processed, the refund may take 5-10 business days to appear on your statement, depending on your bank or credit card issuer.

Shipping Costs:

• Original shipping fees are non-refundable. If you return an item, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.

Contact Information: For any questions or concerns about our refund policy, please contact us at hello@quarterproof.com.